SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers
Reason for Recall / Hazard
The AC plugs may overheat and become damaged, posing a risk of fire.
Product Description & Identification
Reason / Defects: The AC plugs may overheat and become damaged, posing a risk of fire. Hazards: If an overheating AC plug should lead to a fire, it could result in property damage, serious injury or death. Incidents have occurred. No property damage, injuries or deaths have been reported. What to do: 1. Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update. 2. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or Sigenergy Australia service partner to arrange replacements. 3. Sigenergy will also provide affected customers with an additional 2-year warranty on the product. For more information, consumers should contact Sigenergy Australia Pty Ltd via email at sigenservice.au@sigenergy.com or visit https://www.sigenergy.com/au/ac-replacement/end-user
Affected Products
Sigenergy single phase 8/10/12kW Energy Controllers with quick connect AC plugs (requiring ferrules and crimping) used in domestic rooftop solar systems and with batteries.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | f4c45e13-25a0-468b-9b7e-045be8ce3791 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/sigenstor-ec-80100120kw-sp-au-energy-controllers |
| Pub Date | Wed, 19 Nov 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/12_5.png?itok=eJtztyXy |